Warranty & Policies
Maxiforce replacement parts are warranted to be free from defects in material and workmanship under normal operating conditions and proper service.
Warranty coverage will extend 12 months from date of installation into the engine, without regard to hours of operation, but total warranty period is not to exceed 18 months from original purchase date listed on Maxiforce invoice.
Warranty Claim Notification Procedure
Maxiforce must be notified for warranty consideration prior to any repair work being performed. All warranty consideration claims must be submitted in writing. Maxiforce reserves the right to examine all elements involved in the claim, and may require proper documentation regarding:
- Fuel injection system testing and repair
- Intake and turbocharging system repair
- Cooling system repair
- EGR and aftertreatment system repair
- Oil and fluid analysis
Maxiforce cannot be held responsible for inaccuracies in evaluation due to a claimant’s inability to provide all the parts or information requested to evaluate said claim.
If the claim is deemed warrantable, Maxiforce will provide parts required to repair the warrantable failure. Replacement parts will be supplied in Maxiforce brand only. In an event where Maxiforce cannot supply replacement parts, a credit will be applied to the distributor’s account at their net cost for the equivalent of Maxiforce branded parts. Warranty credit will be paid out in the form of merchandise credit on distributor's account.
Labor, when applicable, will be credited at no more than distributor’s cost of labor, not to exceed $30.00 USD per hour. Holiday or overtime rates do not apply. Warranty credit will be paid out in the form of merchandise credit on distributor's account.
Expenses not covered under Maxiforce Warranty Policy
Miscellaneous expenses that are not covered under the Maxiforce warranty policy include, but are not limited to: freight charges, towing charges, travel time and expenses, diagnostic and troubleshooting time, shop supplies, down time, and machinery rental.
Maxiforce supplies parts for complex power systems. Parts must be installed by an experienced technician practicing industry standards. It is the responsibility of the installation technician to verify parts are correct prior to installation. All specifications and procedures must be verified and followed per OEM service information.
It is the responsibility of the owner/operator to operate and maintain the machine within the parameters stated in the OEM operator’s and maintenance manuals.
Failures due to improper installation procedure, alteration of parts, improper break-in procedure, improper maintenance, operator abuse, or progressive damage due to continued operation of engine when signs of a malfunction are present are not warrantable by Maxiforce.
This warranty is extended exclusively to direct customers of Maxiforce and is non-transferrable. All other warranties, expressed or implied, including warranties of merchantability and/or fitness for a particular purpose are excluded.
Claims & Returns
Maxiforce should be advised of all claims within five days of receipt of merchandise, either by fax, telephone, e-mail or mail.
Maxiforce will not accept returned products without prior written authorization from Maxiforce. All return requests must be submitted in advance for approval. A Return Goods Authorization (RMA) number must be obtained from Maxiforce for all returned items. All parts are returned by prepaid freight unless stated. If sent collect, return can be refused or the freight amount will be charged back to customer. All parts must be returned in original packaging. Parts returned dirty or parts that were ordered in error by the customer will be charged a 15% restocking fee. Any parts returned that were used, damaged, or are not fit for sale will not be considered for credit. All RMA’s must be received within 30 days of issued. RMA’s not received will be voided. Customers claiming under-shipment on orders shipped outside of the continental United States may be issued a credit.
Credits require 30 days to process from date of receipt of merchandise. Customers must keep all information on return, including RMA number and tracking number.
Maxiforce claims no obligation to issue credit on obsolete products.
Products will not be considered for credit after 1 year from invoice date.
Gasket sets that have been opened or re-taped will not be considered for credit.
Backorders will be cancelled unless otherwise stated.
All products must be paid before shipment. Major credit cards are accepted over the phone and online. Information for bank wire transfers can be obtained from our Customer Service department. Customers have 30 Days to choose which invoice to apply the Credit after 30 Days Maxiforce will apply the credit to the oldest invoice available.
For customers with approved credit:
- All invoices will be due in 30 days from invoice date if your payment term is (Net 30).
- Accounts that are 60 days past due will be placed on Credit Card terms.
- A 1.5% monthly interest fee will be charged to all accounts 30 days past due.
Within the Continental U.S.A., Maxiforce will prepay freight on all shipments over $1000.00 or those consisting of 4 or more overhaul engine kits. All prices are F.O.B. our warehouses.
Maxiforce reserves the right to bill customers additional freight when the freight carrier determines that the delivery is classified as “residential instead of “commercial” resulting in increased freight costs.
Minimum Purchase Order Policy
Due to the high order-processing cost, a $10.00 handling surcharge will be added to all orders under $50.00.