Warranty & Policies
All Maxiforce replacement parts are warranted to be free from defects in material and workmanship under normal operating conditions.
Warranty coverage will extend for one year from the date of invoice, without regard to hours of operation. Maxiforce will pay for all labor and parts needed to repair the warrantable failure, within the parameters stated below.
Conditions and Limitations
Maxiforce must be notified by the customer before filing a warranty claim, or before any work has been performed. All claims must be submitted in writing and Maxiforce reserves the right to examine all elements involved in the claim.
Price of parts will be based on Maxiforce’s current price list and cost of labor will be a reasonable flat hourly rate. Overtime and holiday rates are not accepted.
This warranty is extended exclusively to direct customers of Maxiforce and not to any other party. All other warranties, expressed or implied, including warranties of merchantability and/or fitness for a particular purpose are excluded.
Claims & Returns
Maxiforce should be advised of all claims within five days of receipt of merchandise, either by fax, telephone, e-mail or mail.
Maxiforce will not accept returned products without prior written authorization from Maxiforce. All return requests must be submitted in advance for approval. A Return Goods Authorization (RMA) number must be obtained from Maxiforce for all returned parts. All parts should be returned by prepaid freight unless otherwise stated. If sent collect, freight amount will be charged to customer. Products returned that are dirty, in un-saleable condition or that were ordered in error by our customer, will be subject to a 15% restocking fee. Any parts that are returned in a used or damaged condition, will not be considered for credit. All RMA’s must be received within 30 days of issued. RMA’s not received will be voided. Customers claiming under-shipment on orders shipped outside of the continental United States may be issued a credit.
Credits require 30 days to process from date of receipt of merchandise. Customers must keep all information on return, including RMA number and tracking number.
Maxiforce claims no obligation to issue credit on obsolete products.
Products will not be considered for credit after 1 year from invoice date.
Gasket sets that have been opened or re-taped will not be considered for credit.
Backorders will be cancelled unless otherwise stated.
All products must be paid before shipment. Major credit cards are accepted over the phone and online. Information for bank wire transfers can be obtained from our Customer Service department. Customers have 30 Days to choose which invoice to apply the Credit after 30 Days Maxiforce will apply the credit to the oldest invoice available.
For customers with approved credit:
- All invoices will be due in 30 days from invoice date if your payment term is (Net 30).
- Accounts that are 60 days past due will be placed on Credit Card terms.
- A 1.5% monthly interest fee will be charged to all accounts 30 days past due.
Within the Continental U.S.A., Maxiforce will prepay freight on all shipments over $1000.00 or those consisting of 4 or more overhaul engine kits. All prices are F.O.B. our warehouses.
Minimum Purchase Order Policy
Due to the high order-processing cost, a $10.00 handling surcharge will be added to all orders under $50.00.